1. Introduction
This Refund and Cancellation Policy outlines the procedures and conditions under which Engageler provides refunds and processes subscription cancellations. By subscribing to our services, you agree to the terms of this policy.
2. Subscription Cancellation
You may cancel your subscription to Engageler at any time through your account settings or by contacting our customer support team.
2.1 Cancellation Process
To cancel your subscription:
- Log in to your Engageler account
- Navigate to "Account Settings" > "Subscription"
- Click on "Cancel Subscription"
- Follow the prompts to complete the cancellation process
Alternatively, you can contact our customer support team at support@engageler.com for assistance with cancellation.
2.2 Effect of Cancellation
When you cancel your subscription:
- You will continue to have access to Engageler services until the end of your current billing period
- Your subscription will not renew for the next billing period
- No additional charges will be made to your payment method for future billing periods
- Your account data will be retained for 30 days after the end of your subscription period, after which it may be permanently deleted
3. Refund Policy
Engageler offers refunds under specific circumstances as outlined below.
3.1 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for new subscribers. If you are not satisfied with our service within the first 14 days of your initial subscription, you may request a full refund.
3.2 Eligibility for Refunds
Refunds may be issued in the following circumstances:
- Within the first 14 days of a new subscription (money-back guarantee)
- Service unavailability exceeding 24 consecutive hours (prorated refund)
- Billing errors resulting in overcharges
- Other circumstances at Engageler's discretion
3.3 Non-Refundable Items
The following are generally not eligible for refunds:
- Subscriptions canceled after the 14-day money-back guarantee period
- Add-on services or features purchased separately
- Subscriptions that have violated our Terms of Service
- Partial month/unused time after the 14-day period
3.4 Refund Process
To request a refund:
- Contact our customer support team at support@engageler.com
- Include your account information and reason for the refund request
- Our team will review your request within 3 business days
If approved, refunds will be processed to the original payment method used for the purchase. Refunds may take 5-10 business days to appear on your statement, depending on your payment provider.
4. Prorated Refunds
In cases where a prorated refund is issued (such as for extended service outages), the refund amount will be calculated based on the number of affected days relative to your billing period.
5. Free Trial Conversions
If you signed up for a free trial and did not cancel before the trial period ended:
- Your payment method will be charged for the first billing period
- The 14-day money-back guarantee period begins from the date of this first charge
- The free trial period is not included in the 14-day money-back guarantee period
6. Subscription Changes
When upgrading or downgrading your subscription plan:
- Upgrades will be charged immediately on a prorated basis for the remainder of the current billing period
- Downgrades will take effect at the end of the current billing period
- Plan changes do not extend the 14-day money-back guarantee period
7. Chargebacks
We encourage customers to contact us directly for refund requests before initiating a chargeback with their payment provider. Unauthorized chargebacks may result in termination of service and additional fees.
8. Policy Changes
Engageler reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting to our website, and we will make reasonable efforts to notify customers of significant changes.
9. Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us:
- By email: support@engageler.com
- By visiting this page on our website: Contact Us